ARCO

ARCO’s aim is to ensure that customers considering a move to a Retirement Community are provided with all the information that they need upfront and that their rights as consumers and as owners and residents are protected.

As a prospective ARCO member, we agree to abide by the Consumer Code and the Standards and Compliance Framework. Eden’s ARCO membership means that we have agreed to go beyond the legal requirements to ensure transparency in our marketing and sales practices, providing information on fees and charges to customers promptly. This Code also sets the core levels of service provision and requires us to treat our consumers fairly.

Eden will be regularly assessed by ARCO to ensure that high standards are maintained. In addition, ARCO supports us to achieve compliance by providing workshops, training, and guidance.  Customers and Residents who believe that we have not complied with the Consumer Code can contact ARCO to make a Complaint.

ARCO’s Standards and Regulatory functions are overseen by the Standards Committee which is made up of senior officers of ARCO Approved Operators. The Committee confers Approved Operator status on members who have achieved compliance and works to promote high standards across the ARCO membership.